From Verne Harnish:
Best Employee Feedback — based on columns 1 (Core Values) and 7 (Individual KPIs and Priorities) of the Gazelles’ One-Page Strategic Plan, the best feedback process is:
- Every employee is able to objectively answer the question “did I have a good day or week” because their specific performance KPIs are visible and priorities reviewed at the weekly meeting. Usually in the form of checklists, spreadsheets, dashboards, etc.
- Leaders tie ongoing praise and reprimands back to the core values e.g. “thank you for immediately following up that customer request – this is key to maintaining Ecstatic Customers.”
If these two things are constantly going on, the quarterly and/or annual feedback process isn’t as necessary. More importantly, weekly feedback gives everyone time to make course corrections.
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